IT District Service Desk
Choose
Your
SLA:
No e-mail ping-pong, simple direct engagement with our senior experts.
IT District Service Desk
More Than Support
From 8x5 support to the comprehensive management of your CyberArk environment - we offer services that reduce time to value and reduce the burden on your operations teams.
IT District Service Desk
SLAs Overview
No hidden fees. Available for select solutions.
High Level Overview
Hotline Access for P1 incidents
Raise tickets
Major / P1 incidents
Minor incidents
Service Requests
Support wiki access
Over the shoulder support
Hands on support
Major incident (P1)
Time to React
Time to intervene
Time to escalate
Minor incident
Time to React
Time to intervene
Service Requests
Time to React
Time to intervene
Support
Available and Experienced
Our engineers are senior experts for the supported solution and for critical cases they are available to you via direct hotline. This way critical tickets are handled quickly and without wasting time on escalations.
24x7 Support
Get 2nd and 3rd level support with direct hotline access to security engineers for P1 incidents with Advisor and Partner packages.
Custom Integrations Support
We can provide support for custom scripts, solutions and apps.
An extension of your team
Close knowledge gaps in your org and sleep easy knowing you can call on an experienced team
Integrations
Fully Supported Custom Integrations
We have support options for code, scripts, or custom functionality we develop for you. You get the benefits of automation and enable your teams to keep working securely with their existing tools and workflows without the pains associated with custom code in your environment.
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